On 9 & 10 June 2022, the GCSS Customer Service Managers Forum – Europe 2022 will take place at the IPC Offices in Brussels, Belgium.

Practical information

Meeting details


Date: Thursday 9 & Friday 10 June 2022

The meeting will take place at the:

IPC Offices
Avenue du Bourget 44
1130 Brussels
Belgium

There will be limited time options to join the meeting via Teams.

Meeting agenda


Day one - Thursday 9 June 2022

13h30 - 18h00

(all meeting times are CET)

12:45 Buffet Lunch 
13:30 Welcome & Agenda – by Marco Grüttgen
13:45 GCSS introduction: Status and overview – by Trevor Peirce
14:00 Interconnect ‘spot-light’ on Customer Service – by Marco Grüttgen & Marco Vesentini
• Introduction and Update
• Interconnect’s elevated monitoring of GCSS Interconnect KPIs explained
• GCSS features exploited by Interconnect explained:
o Delivery Choice inquiry field
o Mandatory Notifications
o Etc.
14:40 Q&A – by Marco Grüttgen
14:55 How we use GCSS? – Presentation by European GCSS partner posts
15:35 Enhanced Tracking to Assist GCSS Workflows – by Dave Hamilton & Trevor Peirce
  • Recap on GCSS tracking features 
• How tracking influences GCSS user decisions?
• CAPE
• ATAT
16:15 Q&A – by Dave Hamilton & Trevor Peirce
16:20 Breakout session - Tracking Enhancements to Better Inquiries, Dave Hamilton & Trevor Peirce
16:50 Breakout Session Presentations
17:00 GCSS features which promote efficient quality focused workflows, Trevor Peirce
17:20 Panel of selected posts leading discussion – How could GCSS inquiry quality be improved? Moderated by Marco Grüttgen (TBC)
  • What GCSS inquiry quality issues delay or make early resolution challenging?
• Why barriers are there impacting use of GCSS quality features? 
• How could existing GCSS quality features be better used?
• What actions could be taken to improve GCSS inquiry quality? And what objective targets and timelines could be committed to?
• Conclusions / Actions / Follow-up 
17:45 Day 1 recap & Day 2 Agenda – Marco Gruttgen,
18:00 Close  
19:30 Dinner

Day two - Friday 10 June 2022

09h00 - 12h30

08:30 Buffet Breakfast
09:00 Day 2 Agenda & Recap Day 1 – by Marco Grüttgen
09:15 Post COVID Priorities for International Post Customer Service – Mark Harrison & Trevor Peirce
Market Insights
Pre-Workshop Questionnaire Results
Breakout Sessions
10:20 Breakout Session Presentations
10:40 Breakout session – Premature & Overwhelming inquiries
11:00 Breakout Session Presentations
11:15 GCSS Automation Update – by Trevor Peirce
11:35 GCSS Enhancement Roadmap – by Trevor Peirce 
12:05 European Workshop Recap & 2022 Workshop Planning - by Marco Gruttgen
12:15 Any other Business (AoB)  –  by Marco Grüttgen
12:30 Close

 

 

 

 Contact

Sanjoy Chowdhury
sanjoy.chowdhury@ipc.be

 Location

Brussels, Belgium